Refund & Cancellation Policy

Last updated: 7 July 2026

This policy explains how cancellations and refunds work — both for your Tendrify subscription and for products, bookings, memberships, and event tickets that creators sell through Tendrify. It forms part of our Terms of Service.

1. Tendrify subscription plans

• Cancel anytime. You can cancel your paid subscription at any time from Settings → Billing. Cancellation takes effect at the end of your current billing period — you keep full access to paid features until then, and your plan simply stops renewing.
• No refunds on subscription fees. Subscription charges (monthly or yearly) are non-refundable, and we do not provide partial or pro-rated refunds for unused time after a cancellation. You will not be charged again once you cancel.
• Free plan. The Free plan costs nothing and can be used for as long as you like.
• Billing errors. If you were charged in error — for example a genuine duplicate charge or a technical fault — contact us within 7 days at support@tendrify.in and we will investigate and refund any incorrect charge.

2. Products, bookings, memberships & event tickets sold by creators

Tendrify is a platform that lets creators sell to their own audience. For these sales, Tendrify acts only as a payment facilitator and collects payment on the creator’s behalf — the creator is the seller, not Tendrify.

• The creator sets the refund terms. Whether a purchase can be cancelled or refunded, and on what conditions, is decided and handled by the creator you bought from.
• Contact the creator first. For a refund, cancellation, delivery issue, or dispute on something you bought, please contact the creator directly. Tendrify does not control creators’ individual refund decisions.
• Our limited role. Where a refund is agreed, it is processed back to your original payment method through the relevant payment processor. Tendrify may assist with the mechanics of a refund but is not responsible for the underlying sale.

3. Payment methods & currency

Purchases from creators (in ₹ or $) are processed by Razorpay; Tendrify subscriptions in US Dollars ($) are billed by PayPal. Approved refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

4. How to reach us

Tendrify Technologies, Think Valley 37B, Sector 31, Gurugram, Haryana 122001, India.
For subscription billing questions or a suspected billing error, email support@tendrify.in.